Weekly insights for anyone who wants to set up, buy, run and market a successful B&B


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How to deal with difficult B&B guests

Jul 14, 2021

Something a bit different this week.

I actually couldn’t decide whether to call this post dealing with difficult guests or staying happy as a B&B owner, as it’s a bit of a mix of both!

Having reopened their bed and breakfasts recently, after the latest UK lockdown ended, I'm hearing a few stories of owners being a bit stressed by the demands or unreasonable behaviours of some their guests.

Yesterday, I recorded a Facebook Live for people who have been through my Bed and Breakfast courses or are in my membership. The aim of this was to address some of the difficulties people are going through.

Quite a few people commented that they found video very useful, so I thought I’d share it with you today. It is primarily aimed at people in my facebook group, but I hope you'll find it useful too, whether you're running a B&B or just thinking about doing so.

If you dream of running a bed and breakfast, you’re probably imagining opening the door to your perfect guests; lovely smiling people who love your B&B. You’ll take them into your beautifully designed guest lounge, serve them afternoon tea and then show them to the room, where they’ll “ooh” and “aah” appreciatively over how beautiful it is and compliment you on all of the hard work you’ve put in.

And, provided you’ve created a B&B that meets or exceeds their expectations...psst I’ve got a course for that..😉 , that’s what will happen 95% of the time.

However, when you're dealing with people, things don't always go the way you'd like it to. But there is a lot you can do to reduce the chance of difficult people booking into your B&B. 

It’s always been very important to me that I welcomed guests who were friendly and appreciated my B&B, so I’ve worked very hard towards that vision.

But even if you get all of that right, there’s always going to be someone who doesn’t get what you’re doing or is just having a bad day!

In this video, I talk through how to detach yourself  and suggest some things you can do to protect your own well being when you’re dealing with difficult guests.

When you sign up for the online B&B course you'll be invited to join the Facebook Group I talk about in the video. 

Existing B&B owners can become members of the Facebook Group by joining the B&B Marketing Membership. Note that membership of the FB group is only available to current paying members of the B&B Marketing Membership --> Find out about the B&B Marketing Membership

I refer to the chimp in the video - you can find out more about the chimp in this blog post --> Are you letting your chimp run your B&B?

And if you want to do some more reading about your chimp, you'll can do so in Professor Steve Peter's Book, The Chimp Paradox here --> My favourite audible books to listen to when I'm cleaning

And if you get a negative Tripadvisor review, here's my approach to handling it in the best way possible --> How to respond to a negative review about your bed and breakfast

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